Return & Exchange

We have a very easy return/exchange policy. If you are not satisfied or happy with your purchase, you must inform us within 7 Days from the date of receiving the package. We will validate your return/exchange request, only after we authorized it.

After we get the return parcel we will check the return of the parcel given by you is according to our return policy then we will refund you your full amount same day either by UPI or bank transfer.

Terms & Conditions:

  • We will get back to you with return packing slip and pickup arrangements in 48-72 hours. (if the pickup is not available at your pincode then please send the package back to us and we will reimburse upto INR 100/- as the courier charges)
  • Return/Exchange of the product will be accepted only once.
  • We do not accept returns for products purchased from luxury goods category.
  • In case of defects, we may ask for a picture of the damaged product. After reviewing the picture, we may send you another piece of the same design.
  • Refund will be processed only if we cannot replace the defective item with another piece.
  • If the product is sent back to us without our consent, Return/exchange will not be accepted.
  • No returns/refund/exchange will be accepted for customized/stitched products & accessories.
  • If you have ordered multiple products and we are unable to provide certain products from your order, you will be asked to select another product / take a store credit / the amount for only that particular product will be refunded.
  • For alterations, you can send the product back to us for which the shipping charges will be borne by the customer.
  • When you open your parcel please shoot video, video is very important to return your product.

We hope that customer who buy product with beads and sequences understand that it has tendency to come off. Even with good handling and shipping this cannot be avoided. Even if we replace such items there are high chances that you will receive similar product again.

All the legal cases will be treated in only Surat jurisdiction court.